Política de reembolso
At CATALYS, we stand behind the quality of our products and your satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original packaging
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The return request must be submitted within 30 days of delivery
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Proof of purchase is required
Due to the nature of dietary supplements, opened products cannot be returned unless they arrived damaged or defective
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at: support@catalyshealth.com
Include:
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your order number
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a description of the issue
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photos if applicable
We will replace the product or issue a refund.
Refund Process
Once your return is received and inspected:
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approved refunds are issued to the original payment method
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processing time: 5–10 business days depending on your bank
Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
We cannot accept returns for:
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opened supplements
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gift cards
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promotional items
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final sale products
Exchanges
We do not offer direct exchanges at this time.
If you wish to replace an item, please request a return and place a new order.
Contact
For return requests, contact: support@catalyshealth.com